Information technology is about processing data. Within an organization, the “processing of data” seamlessly extends to sharing and exchange of data, being able to ubiquitously access and work with them.
Repeating our vision statement here seems to be appropriate, since the proper data exchange is one of the major supporting pillars to achieve a competitive advantage for any business:
Thus, in our judgment, the successful operation of a modern enterprise is best driven by an organizational structure whose primary responsibility focusses on optimization and control of information flow.
In our technology-driven world, there are many methods of communicating with colleagues and other correspondents, inside and outside of your organization.
various solutions are available to support this exchange. This extends as well to features like presence indication, web conferencing, desktop content sharing, and others.
These solutions are usually delivered in a mixture of multiple products, which are highly integrated and allow to a large extent a superior user experience due to consistent user interfaces, even across various devices and media types.
With our customers, we planned, designed, implemented, and supported multiple solutions to deliver true unified communication for the enterprise, regionally and globally. This usually covered both, operation of unified communication within the organization and between the organization and external partners, again on a regional and global scale, leveraging federation technologies.
Modern organizations like to be understood and perceived as being agile. While “agile” can be applied to various facets of an enterprise, one major one certainly is the mobility of its work force. This could be the sales staff or as it is becoming more and more common people working from home office.
In both cases, and there are certainly other groups which are heavily relying on mobility for their work, like executive management, the ability of the information technology department to support them whilst not in the office is paramount to the success of the business. They rightfully expect to work without restrictions, identical to working in the office. On average, more than one third of the work force of an enterprise is affected, tendency steeply growing.
Besides the typical and more or less generic challenges to be solved, like
The choice and management of the mobile devices themselves creates constraints in terms of IT security in companies.
From the philosophy of Bring Your Own Device (BYOD) to the use of standardized devices (be they phablets, tablets, laptops, or smartphones), there hides a lot of effort to accomplish a reliable and secure operation of mobile devices.
To summarize, mobility is about the
For all of these four dimensions, we created efficient and effective solutions for our customers. This includes
Cloud computing, representing a – albeit sometimes only partial – relocation of the IT infrastructure, is characterized by its flexibility. But extending computing resources to the Cloud creates multiple challenges to the operation and management of information for the information technology department. This is mainly independent if it is a public cloud or a private cloud.
In addition, all three basic options of
provide unique requirements for implementation.
Besides the sourcing process executed to select, initiate and integrate (transition to the cloud) a particular resource from the cloud with the on-premises landscape, the operational tasks are usually getting more complex.
To cope with this important paradigm shift in IT systems management and operation we covered the following areas with our customers during cloud project phases: