Expert Advice

Customers usually turn to companies like ours for guidance and consulting in areas where they are lacking sufficient internal competencies. In a few cases, an alternative trigger to contact us is driven by the need to compensate for internal resource shortages. Working with the customer in both scenarios, we in turn provide the expert advice sought for.

    The following four key topics give examples of the possible benefits which can be achieved for the customer’s IT organization when working with us:

    Protection of Business Secrets

    The impact data loss (be it due to technical malfunction or data leakage) has on businesses can be devastating and often causes indirect repercussions.

    Quite many companies are unaware of the value of their intangible assets (intellectual property rights, tender information, project deals, mergers and acquisition plans, confidential information and trade secrets such as formulas or processes, not limited to R&D data, or simply contact and customer lists). Organizations should make sure they protect themselves against loss of business data by implementing:

    • Pro-active approach for protection of secret or confidential information;
    • Mitigation of business data loss and leakage;
    • Prevention and impact limitation of operational damage, including processes and technical aspects;

    RIMOC supports your organization in identifying and working on the following dimensions of information security:

    • 360° view on your processes and systems, covering the
      • Confidentiality,
      • Integrity, 
      • Availability, and
      • Non-Repudiation

    principles of information management to compile all relevant attack vectors and identify resulting risks.

    • Creating and implementing an information security & risk management system framework, including 
      • Strategy,
      • Design and architecture, and
      • Policies based on ISO/IEC 27000 series of standards and other best practices;
    • Establishing focused security monitoring across your organization.

    Digital Repository

    On the quest for digitalization of business processes a major prerequisite for conventional initiatives (aka “projects”) is represented by the adaption of a truly digital project methodology and approach.

    Digital projects allow to tap into, highly integrate and finally connect dense information supplies. These supplies are commonly based on and leverage digital repositories, digital libraries with a collection of interrelated and interconnected electronic documents (audio, visual and text digital objects).

    A digital repository enables secure, simultaneous, and remote access to its content via an online and searchable catalogue. The data collection may be made available to users within a particular organization, to registered users only, or to the general public.

    To participate in the digital evolution, media breaks and data conversion need to be avoided from the beginning of an initiative by leveraging digital integration. 

    RIMOC will support your organization on this journey by

    • Driving the required project team’s mind-set change to not just implementing project tools, but creating content (plans and task lists, policies, processes, services) as well as respective metadata in a comprehensive, interconnected, and easily retrievable approach; 
    • Insuring all relevant digital repositories of your organization are sustainable, trusted, well-supported and well-managed in order to function properly, and
    • Implementing an effective communication of the potential benefits to all stakeholders to help ensuring that digital repositories and the services they comprise are viable for both the short and long-term.

    Regulatory Compliance

    Depending on industry sector, Regulatory Compliance as a set of laws and regulations your company must follow represents a major governing factor for IT operations and process designs, demanding extensive resource allocation.

    Especially in the pharmaceutical and medical device sectors, proper and compliant implementation of specific requirements imposed by these regulations needs experience and skilled best practice. This especially applies with respect to evaluation of the inherent risk scenarios within your organization. Newly established and forming now a foundation for validation and qualification of IT infrastructures, the risk-based approach of GAMP 5 leverages a new approach on how to classify and operate GxP computerized systems in a compliant manner. 

    Applying regulatory compliance to IT operations is challenging, even for experienced security and compliance professionals. When it comes to information technology and security, regulatory compliance for IT can impose added costs on company operations depending upon the industry. At the same time, the cost of not complying with laws and regulations both internally and externally can be significantly higher in terms of fines and time invested following up on a security or compliance breach.

      Regulatory compliance and the success of your company are linked: the challenges of regulatory compliance are part of a constant process of evolutions. Mastering such issues is a real asset for your company by:

      • Preserving a positive image of your company and your brand,
      • Strengthening the Confidence factor for your customers and suppliers,
      • Guaranteeing of good functioning and good governance for shareholders and,
      • Limiting the risks to which your company may be exposed.

      At the heart of most regulations is the intention of protecting the confidentiality, integrity, and availability of information that impacts a corporation's stakeholders. These laws and regulations can be distilled down to their essential goals: 

      • Establish and implement controls;
      • Maintain, protect, and assess compliance issues;
      • Identify and remediate vulnerabilities and deviations;
      • Provide reporting that can prove your organization's compliance.

      RIMOC will support you in identifying and working on, among others, the following dimensions of Regulatory Compliance:

      • Analyze your strengths and potential areas for improvement,
      • Perform risk analysis and define a control strategy,
      • Support deployment of your compliance program,
      • Integrate regulatory compliance into your IT processes and management approach,
      • Improve your processes and technologies for real-time data access and better control of your compliance program.

      Process Consulting

      Nowadays organizations are commonly facing various challenges, which can include:

      • Maintaining digital business connectivity and continuity;
      • Management and reinforcement of security and data privacy for all data processing systems of the organization, including introduction of data classification schemes;
      • Establish effective risk management;
      • Fulfill data protection requirements;
      • Efficient implementation of new technologies according to organizational strategic goals;
      • Implement cloud computing while ensuring data security and compliance;
      • Integrating virtualization with respective workflow and management processes;
      • Management and integration of user-owned devices (Bring Your Own Device; BYOD);
      • Creation of positive image and acceptance of the internal IT Department or functions;
      • Attending to business demand, e.g. agile introduction of new applications;
      • Working with open architectures and frameworks that ensure interoperability between different systems and applications;
      • Creating value by improving the IT service for the organization and its users;
      • Establishment of a social presence in networks for the organization to ensure efficient sales and marketing support.

      RIMOC supports you in anticipating and mastering these demands. We help you to identify and work on various aspects of these IT challenges:

      • Buildup effective service processes and service catalogue;
      • Establish cost optimized, ITIL aligned and agile processes with high efficiency improvements;
      • Deliver mutual (business and IT) satisfactory demand management process;
      • Provide specific know-how to untangle open issues encountered.